We are required to collect and remit sales tax on Highrise sales in a number of US states and localities. Not all states tax the sale of software as a service (SaaS), but it’s becoming increasingly common. If your state is on the list below, you’ll see a line item on your monthly invoice for sales tax. The rate being collected on your invoice is determined by your billing address.
You’ll see sales tax on your invoice if you live in:
- Chicago (Illinois)
- District of Columbia
- New Mexico
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
If you need to change your billing information because you don’t actually reside in a taxable state, you can easily handle that within Highrise by updating your credit card. Please contact our Support team at email@example.com if you have trouble.
Please also drop an email to firstname.lastname@example.org if
- You believe you’re being charged in error.
- Your company is officially exempt from sales tax. Please include your sales tax exemption certificate along with your Highrise account domain (e.g. https://domain.highrisehq.com)
- You have any other questions.